bitServe

Resources

  1. Update Credit Card/Contact Info
  2. Webmail (HTTPS)
  3. Web Hosting Manual (Small Business/Enterprise Package)
  4. Encrypt a Password (For .htaccess files)
  5. Service Agreement
  6. Billing Policies
  7. Uptime/Satisfaction Guarantee
  8. Open Source Patches

FAQ

Web Hosting Questions

  1. I'm having problems getting to the Internet, can you help?
  2. Can I have more than one domain name on my account

E-mail (Electronic Mail) Questions

  1. Why is my password being rejected when I attempt to check my e-mail (log into my POP/IMAP e-mail account)?
  2. Why do I get a "NO SOCKET" error when trying to send e-mail to my e-mail server (smtp.yourdomain.com)?
  3. Why do I get a "RELAYING DENIED" or "allowed rcpthosts" error when trying to send e-mail to my e-mail server (smtp.yourdomain.com)?
  4. What's that "/users" directory inside my home directory?
  5. What's that "passwd.cdb" file inside my home directory?
  6. How long does it take for an e-mail alias to be forwarded?
  7. Why when people send me e-mail, is the message bouncing back to them with the message "Delivery failed due to system quota violation"?
  8. I'm still having an e-mail problem, how can I get more help?

Web Hosting Answers

Q: I'm having problems getting to the Internet, can you help?
A: bitServe is not an ISP (Internet Service Provider) and we don't provide your office's connectivity to the Internet. We only ensure that your web site is available to those who are connected to the Internet, even when you aren't. Please contact your ISP for further assistance.

Q: Can I have more than one domain name on my account
A: Yes, you can have up to 100 Domain Aliases for your account. Domain Aliasess are additional domain names that point to your account's web site that can also be used for e-mail. After registering the domain open a ticket in bitAdmin to request that these be setup. To host an additional web site at a separate domain name, please create another account in bitAdmin.

E-mail (Electronic Mail) Answers

Q: Why is my password being rejected when I attempt to check my e-mail (log into my POP/IMAP e-mail account)?
A: The most common reason for this is that you aren't logging into your POP/IMAP account with the proper username (in e-mail address format). You must log into it with:

Username: username@yourdomain.com
Password: ********

You will be unable to log into your e-mail account by just specifying the username like this:

Username: username
Password: ********

This is explained in the web hosting manual. Also, be sure to use the same password that you specified when creating the e-mail account in bitAdmin. Passwords are case sensitive.

Additionally, if you've accidentally deleted the passwd.cdb file in your home directory, your users will be unable to authenticate. If you have done this, please request for us to restore the file for you from backup.

Q: Why do I get a "NO SOCKET" error when trying to send e-mail to my e-mail server (smtp.yourdomain.com)?
A: This means that you can't connect to our SMTP service port. In an attempt to control spam, many ISPs (Internet Service Providers) block their customers attempt to use third party SMTP (outgoing e-mail) servers. You may need to use your ISP's SMTP service to send outgoing e-mail. Please contact your ISP for further assistance.

Q: Why do I get a "RELAYING DENIED" or "allowed rcpthosts" error when trying to send e-mail to my e-mail server (smtp.yourdomain.com)?
A: We use the POP/IMAP Auth method of authenticating people using our SMTP server to send outgoing e-mail. This requires that you first authenticate yourself by checking your POP/IMAP e-mail account within 15 minutes prior to sending an e-mail. Although this may be bothersome, it is the most popular method of SMTP authentication, due to it being more convenient than the alternatives.

Q: What's that "/users" directory inside my home directory?
A: That is where our mail transport agent stores e-mail folders for your users. bitServe takes the approach of storing your account's e-mail in your home directory, which then makes it so that you are using your own available hard disk space to store the e-mail. You will need to manage this space, as the same quotas are still in effect.

Q: What's that "passwd.cdb" file inside my home directory?
A: That file contains the authentication information for your POP3 and IMAP e-mail accounts. Please do not delete this file, or attempt to modify it, or your users will be unable to log in to check their e-mail or receive any new e-mail.

Q: How long does it take for an e-mail alias to be forwarded?
A: It depends on the availability of the e-mail server at the final destination, but usually no more than five minutes.

Q: Why when people send me e-mail, is the message bouncing back to them with the message "Delivery failed due to system quota violation"?
A: Your web space quota includes email storage space. Your web space quota is probably at its limit, so your account has no more room to store any email. You'll want to remove some files to make room, or increase the web space quota for your account.

Q: I'm still having an e-mail problem, how can I get more help?
A: If the manual doesn't exlain the problem, please open a ticket in bitAdmin with a complete explanation of what you're attempting to do, the actions you are taking, and the results you get. For a list of the information that you should include look here.

Need more help?

Network Status Page

If you need more help, please open a ticket in bitAdmin.

Although most support issues can be resolved via the ticket system, you may leave a message on our support voicemail at 734-998-1026.

If you would like to report spam, threatening, or abusive email received from one of our users, please send the email message (with complete headers) to abuse@bitserve.com.